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Mercy House New Braunfels

550 Rock St, New Braunfels, TX 78130

For pricing & availability:
(866) 374-4058
8.4
Review score
35 reviews
Add review
8.4
Review score
35 reviews
5 star
51%
4 star
26%
3 star
14%
2 star
6%
1 star
3%
See all reviews
8.6
Review score
88 reviews
4 facilities
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Mercy House New Braunfels
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Mercy House New Braunfels
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Anonymous
-
Sibling of resident/client
4.0
Review for Mercy House New Braunfels
The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

About the facility
Mercy House New Braunfels

Mercy House is located in New Braunfels, Texas. WE ARE DOING IN PERSON TOURS. It has one community located in Cross Street and the other strategically positioned in Rock Street all within the beautiful small town of New Braunfels.

The community, that provides memory care to the residents of Texas, has a beautiful neighborhood with shops, stores and easy access to transport convenient for residents.

The Mercy House teams are shortlisted and carefully selected among the best to have highly trained and experienced staff members always on location to meet the needs of residents. Our team is very understanding and compassionate with the knowledge to offer memory care to residents in the late stages of Alzheimer's and dementia. Moreover, the community will not only offer you a loving and friendly environment but also assurance of total medical care.

The best part about Mercy House is our lifestyle amenities that give residents the chance to grow while at the same time enjoy their freedom and time to do more life-changing activities. The community boasts of amenities as:

Outside patios and garden peaceful enough for senior residents to appreciate nature
Onsite beautician
Common areas indoors where residents get to relax with friends; new and old alike
Ample parking space...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Mercy House New Braunfels

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

Unlock pricing
Semi-Private
Starting at $XXXX/mo

Memory Care

Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Mercy House New Braunfels

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Compare

Mercy House New Braunfels
Mercy House New Braunfels

550 Rock St, New Braunfels, TX 78130

Brookdale New Braunfels
Brookdale New Braunfels

2457 TX-337 Loop, New Braunfels, TX 78130

Chapters Living of New Braunfels
Chapters Living of New Braunfels

2022 Hwy 46 West, New Braunfels, TX 78132

Eden Hill Communities, a CCRC
Eden Hill Communities, a CCRC

631 Lakeview Blvd, New Braunfels, TX 78130

8.4
Review score
35 reviews
8.4
Review score
35 reviews
5 star
51%
4 star
26%
3 star
14%
2 star
6%
1 star
3%
9.5
Review score
53 reviews
9.5
Review score
53 reviews
5 star
53%
4 star
26%
3 star
17%
2 star
2%
1 star
2%
8.5
Review score
16 reviews
8.5
Review score
16 reviews
5 star
56%
4 star
13%
3 star
19%
2 star
6%
1 star
6%
8.0
Review score
14 reviews
8.0
Review score
14 reviews
5 star
79%
4 star
7%
3 star
7%
2 star
0%
1 star
7%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Mercy House New Braunfels

Healthcare Services

  • Diabetic Care
  • Memory Care
  • High Acuity Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • Vegan
  • Vegetarian
  • Room Service
  • Guest Meals
  • Anytime Dining
  • Meals Provided
  • Kosher
  • Low / No Sodium
  • No Sugar
  • Organic
  • Pureed Meals
  • Gluten-free
  • Special Dining Programs

Room Amenities

  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Cable or Satellite TV

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit

Pets

  • Pet Care Available
  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Outdoor Common Areas
  • Beauty Salon
  • Outside Patio
  • TV Lounge
  • Barber Shop
  • Indoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Piano or Organ

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English
  • Spanish

Activities

  • Birthday Parties
  • Stretching Classes
  • Pet-focused Programs
  • Live Well Programs
  • Bible Study Group
  • Gardening Club
  • Live Dance or Theater Performances
  • Forever Fit
  • Live Musical Performances
  • Devotional Activities On-Site
  • Visiting Chaplain or Priest
  • Catholic Services
  • Intergenerational Programs
  • Protestant Services
  • Dances
  • Activities On-site
  • Holiday Parties
  • BBQs or Picnics
  • Karaoke
  • Other Religious Services
  • Yoga / Chair Yoga
  • Trivia Games
  • Christian Services

Reviews

for Mercy House New Braunfels

8.4 out of 10
Review Score1-20 of 35 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.5
Care Services
4.6
Staff
4.5
Meals & Dining
4.4
Activities
4.1
Value for Cost
4.3

A Place for Mom has scored Mercy House New Braunfels with 8.4 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Mercy House New Braunfels has 35 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 35 reviews

Last Updated: 9/22/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 22, 2025

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

Anonymous

Assisted Living

Family/friend

August 20, 2025

5.0 out of 5 stars
Verified Review

Great place to live.

It is a place you can feel confident your lived one is cared for. By all means go see for yourself. I definitely would recommend

Anonymous

Assisted Living

Family/friend

August 18, 2025

1.0 out of 5 stars
Verified Review

Beware

We pulled mom out after only two days. First, they messed up her medications, multiple times. Second, they left the bathroom locked because one of the residents was putting silverware in the toilet. One time when mom needed to use the bathroom there was no staff in the house, they were apparently across the way in the second house Not only did this cause her to not be able to use the restroom, I feel it was very dangerous having no staff in the house at any time. Third, we brought some food specifically for her to be able to have in between meals, at their suggestion. We brought bread, peanut butter and jelly. However, when she asked for a snack, they couldn't find the food. I did not feel safe having mom stay there. I debated reporting them to the State but ended up just focusing on mom I will say the one fantastic thing they did was set her up with a wonderful nurse practitioner for her wound care. Also, the food that they served was brought in from a local restaurant made into a large casserole dish, and they just spooned it onto the plates. My mom thought it was all horrible slop.

Jennifer B

Assisted Living

Family/friend

June 26, 2025

5.0 out of 5 stars

Beautiful & compassionate

Mercy house is such a beautiful small assisted living & Memory Care that treats their residents with the compassion we’d all want for our loved ones. Staff is caring and loving. Smaller is sometimes better for those w/ Alzheimer’s, this place has it all. Watching the care givers was heart warming.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

June 6, 2025

5.0 out of 5 stars
Verified Review

Nice Caring Community

All at 5. One caveat: memory care really is there focus. While living independently in an apartment my mother-in-law had begun to exhibit occasional episodes of very poor judgment that put her at risk. Her memory was still fairly intact despite being 90. Once we moved her to Mercy House we came to the realization that the other residents were much more demented than she was and it distressed her. Mercy House didn't do anything wrong. During the intake interview they asked the appropriate questions about her memory status but we failed to communicate her higher level of mental function between the two episodes that were a serious threat to her safety.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Summer Doull-Irelan

Memory Care

Family/friend

May 1, 2025

5.0 out of 5 stars

Wonderful Place for Mom

Mercy House New Braunfels has been a true blessing for our family. The staff are incredibly compassionate, attentive, and treated my mother with the dignity and love she deserved. The environment is warm, clean, and thoughtfully designed, and the activities kept her engaged and happy. Our family Highly recommends MH to any family looking for quality memory care. Thank you to the director & staff at Mercy House for all your thoughtfulness & love towards Mrs.Patti

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

November 13, 2024

2.0 out of 5 stars
Verified Review

Unsafe for residents who cannot advocate for themselves

The only activity I was aware of was an employee picnic. The medicine was not given properly. The bathrooms were kept locked. The food was poor. There were no activities for residents. The administration was unable to help with our issues. We withdrew my mom after only a few days. The staff would often be in the other physical building so unable to help. Also the other residents were not alert enough to be companions.

Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

Anonymous

Memory Care

Family/friend

August 26, 2024

2.0 out of 5 stars
Verified Review

Do not recommend

I would not recommend Mercy House of New Braunfels to anyone that has a loved one that needs extra help and is in the last stage of life. They are under staffed and if your loved one is unable to feed themselves or toilet themselves. This is not the place for them. Mom was unable to talk and tell us anything but her health rapidly declined once moved in. They have a nice staff and facilities it is just understaffed and poorly run.

Carolyn

Assisted Living

Family/friend

April 10, 2024

4.0 out of 5 stars
Verified Review

Review for Mercy House New Braunfels

The staff was outstanding, and I would highly recommend it to other people.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
4.0

Kay M

Assisted Living

Family/friend

January 16, 2024

5.0 out of 5 stars
Verified Review

Family feel

Their staff is exceptionally kind and seem to love the residents like family.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Carolyn Crill

Memory Care

Family/friend

March 29, 2023

5.0 out of 5 stars
Verified Review

I highly recommend Mercy House to other families. I like the staff and the management there. They have gone above and beyond to take care of my husband.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

anonymous

Memory Care

Toured community

December 9, 2022

4.0 out of 5 stars
Verified Review

Tour experience

Mercy House seemed nice based off of our tour experience. The gentleman was very polite. I think we didn't choose it because they weren't equipped to handle my dad's advanced dementia care.

anonymous

Memory Care

Family/friend

April 4, 2022

5.0 out of 5 stars
Verified Review

Would Recommend It - No Problems - Very Nice Place

I would recommend it to others. I like that it's a small community, and they're very friendly. In general the facility is old but clean and adequate. The exercise outside area is nice as well. They just changed ownership from Sodalis to Mercy House, but as far as I know so far things have not changed yet.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Dean S

Memory Care

Family/friend

February 25, 2022

5.0 out of 5 stars
Verified Review

Highly recommended

We chose Sodalis because it was recommended to us and we looked at it was exactly what we needed. The director has been here 9 years, she is top notch and very energetic. She is always accessible which has been great. If one of her staff calls in and they can't be there, she steps right in. The activities director is over the top and has a very bubbly personality and is great at what she does. We are very pleased with our experience and would definitely recommend them to others and already have.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

CG

Memory Care

Family/friend

January 27, 2022

4.0 out of 5 stars
Verified Review

It's comfortable and feels like home here. All the other places we visited were like hospitals.

Overall, it's been really good. There are a few things I don't like, but that's just me. I know they're trying really hard, and it's difficult to care with people with dementia. I think one good thing that would help is if their care staff had a little bit more education and training. As far as the food, they've had some ups and downs and some changes in staff. But recently they've hired someone new, and the food is way better. My loved one is actually eating better, which is nice to see. One other another for improvement is the activities. They really don't do well with activities, although they do try.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

anonymous

Memory Care

Toured community

December 9, 2021

3.0 out of 5 stars
Verified Review

Tour of Sodalis

I was not impressed with Sodalis New Braunfels at all. The main turn off for me was the lack of bathrooms that the facility had.

anonymous

Memory Care

Family/friend

October 8, 2021

4.0 out of 5 stars
Verified Review

A Nice, Homey Place

The staff are very nice and caring. They're not always consistent in their policies though. I've not tired the food, but it certainly doesn't look appetizing. The facility always looks nice and clean, but in the individual residents' rooms, they don't always get into the corners to clean or under the beds. It's not perfect, but then nobody is. But I feel very good about the care they're providing. It's a whole lot better than what I could give my loved one at home.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0

Bobbie

Memory Care

Family/friend

February 26, 2021

5.0 out of 5 stars
Verified Review

The staff members at the community really do seem to care about the residents

We really enjoy how the community is smaller so it offers that more one on one time, and every time we call the staff always know where our loved one is and what she is doing. The place is also very clean.

Dura Sims

Memory Care

Industry reviewer

September 11, 2020

5.0 out of 5 stars

Love and care found here

The staff here is just amazing and they care for their residents like they were their own family! The wonderful memory care community is in the most picturesque location in New Braunfels... just a hop, skip and a jump from both San Antonio and Austin. I highly recommend this community!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Anonymous

Memory Care

Family/friend

September 10, 2020

5.0 out of 5 stars

This place is the best!

My loved one has been doing great every since we moved her in. The other place kept her locked in her room and not able to move around much. Here she is free to move around and go outside. She is happy and healthy. I haven't seen her look this great in years. The staff really cares and loves the residents. true heros!

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Neighborhoods around Mercy House New Braunfels

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Mercy House New Braunfels

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.

Frequently Asked Questions
about Mercy House New Braunfels

Mercy House New Braunfels offers Semi-Private. Learn more.

A Place for Mom has scored Mercy House New Braunfels 7.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (830) 624-7702 to reach a resident at Mercy House New Braunfels.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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