Anonymous
Assisted LivingFamily/friend
July 9, 2025
Caring staff, well maintained community.
Beautiful place, clean, lots of activities , just a bit short staffed.

12110 Morris Bridge Rd, Temple Terrace, FL 33637

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Promise Pointe at Tampa Oaks in Temple Terrace, FL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Assisted Living
Memory Care
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12110 Morris Bridge Rd, Temple Terrace, FL 33637

9215 Causeway Blvd, Tampa, FL 33619

18600 Highwoods Preserve Pkwy, Tampa, FL 33647

16001 Lakeshore Villa Dr, Tampa, FL 33613
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
for Promise Pointe at Tampa Oaks
A Place for Mom has scored Promise Pointe at Tampa Oaks with 7.9 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Promise Pointe at Tampa Oaks has 41 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Assisted LivingFamily/friend
July 9, 2025
Beautiful place, clean, lots of activities , just a bit short staffed.
Anonymous
Assisted LivingFamily/friend
February 14, 2025
A lot of staff sitting on their phones, don’t watch the patients. Left my loved one 2 days with fecal matter in his pants and shoes. All his belongings disappeared and they allowed men and women to sleep in each other's rooms. The facility is nice to look at and is clean, the food is good but the care is terrible.
Tina C
Assisted LivingFamily/friend
December 17, 2024
Everyone is so welcoming when you first walk in the door. I'm familiar with several staff members and they always greet me with a smile. I'm just so happy my mom is in a loving environment. As long as she's happy, I'm happy.
Tracy U
Assisted LivingIndustry reviewer
December 17, 2024
Recently, I visited Promise Pointe in Temple Terrace. First, it was a great and convenient location since you can get there off of Fletcher or Fowler as they connect to Morris Bridge. This is a huge plus for visiting residents coming north or south on I-75. The community is spacious and beautifully decorated. The daytime concierge is so friendly and welcoming that she makes you feel immediately at home. The high ceilings and large windows make everything well-lit, as you ease into the living area and bistro. There was fresh fruit and cookies on the island there. The lovely dining room has an all-day dining program with specials that change daily for all three meals plus a mouth-watering regular menu. I saw several residents laughing together at the tables as they were served plates of steaming food. Great therapy on-site and the apartments are spacious. Having both assisted living and a memory care neighborhood that transitions is such a bonus. I highly recommend a tour!
Paula K
Assisted LivingIndustry reviewer
December 17, 2024
Promise Pointe is a beautiful community. It is nestled on a preserve with lots of trees and wildlife. They have a walking path, where you can enjoy it all. The building inside is just as breathtaking. There are high ceilings throughout, even in the apartments. There are several screened patios on each floor of the Assisted Living portion. They also have lovely common areas on each floor that include fireplaces and activity areas available to all residents and their families. They have 3 Memory Care neighborhoods including a high functioning, transition neighborhood. There are spacious private studio apartments with large private bathrooms. The staff throughout the building is exceptional. The residents rave about the meals everyday. Chef [name removed] is a master chef and takes pride in every dish that comes out of his kitchen. The residents all appear to be living their best lives. The building and lifestyle at Promise Pointe will exceed your expectations.
GR
Assisted LivingFamily/friend
September 4, 2024
We found it to be understaffed and I would not recommend it to anyone. It was not a pleasant experience to say the least -
Lisa K
Assisted LivingFamily/friend
June 27, 2024
The staff is super friendly. They genuinely care for the residents. Although it's a bit pricey, the care and staff make it well worth it. Extremely happy my Mom is in their care.
Anonymous
Assisted LivingFamily/friend
November 7, 2023
Our experience with Promise Pointe was as bad as it could be. They are unethical, dishonest and do not care for a second about their residents.Stay away dishonest with no integrity.
Anonymous
Assisted LivingFamily/friend
September 29, 2023
[name removed] , the Community Relations Director, has been very responsive and helpful. The other residents I meet seem happy. Dad participates in many of the community activities and has made a lot of new friends. Alternate "always available" menu is appreciated. Dad has reported some difficulties communicating with the dining room staff, because many of the servers speak very little English. On several occasions, there has been no one at the front desk to admit us (family) when we arrived at the front door of the facility. I feel someone should be there at all times, for a number of reasons. Sometimes residents sitting outside have opened the door for us, but other times they are (understandably) reluctant to do so. Dad's apartment is quiet and has a beautiful view. It took a month for me to get my dad's phone number ported. I was told to disconnect his previous service, which took half a day to get done. About a week later, I found out that the number couldn't be ported because it wasn't in service! I then had to go replace the equipment I had returned, reconnect it at my dad's previous residence, have the service restored, and pay a [fee removed] connection fee before the porting process could begin. It took several weeks of back and forth between the PP staff, me, my dad, and my dad's doctor to get my dad's medication administration working smoothly. Overall Dad is safe, clean, fed, happy, and has a better life than he did at his house at this stage of his life.
Lenny T
Assisted LivingToured community
December 6, 2022
Very knowledgeable and the areas were clean. The staff was very understanding to my issues and did their best to either give an answer or find the answer . The common area were very clean and appeared to be new
anonymous
Assisted LivingToured community
November 15, 2022
Promise Pointe at Tampa Oaks was a lovely facility. At first we were working with [name removed] and he was amazing. He was happy, welcoming, positive and just had a great attitude. He gave us so many details and helpful information. Unfortunately he left and the person that they replaced him with, [name removed], was the complete opposite. That ended up being the reason we did not choose Promise Pointe.
Shields C
Assisted LivingResident/client
October 28, 2022
The staff is excellent in treatment of us. The people are very contented and happy to talk with each other. The entertainment is well thought out and provide ways to meet and greet. Games are pleasant, Exercise classes Keep us fit and healthy, Food is very good and tasty!
Lisa
Assisted LivingFamily/friend
October 19, 2022
Our loved one has recently moved in from a previous community and it already has been such a better experience. This facility, the staff members and the quality of care is so much better. The director [name removed] is always present. Every time we come to visit she always says hi and knows our names.
Pam K
Assisted LivingFamily/friend
June 29, 2022
From the first interview, the staff was concerned, caring and compassionate. They are always friendly and concerned about my mom's wellbeing. Also helpful to the family! Did not give a 5 as I have nothing to compare it to.
anonymous
Memory CareToured community
May 20, 2022
The people I dealt with at Promise Pointe of Tampa Oaks were very nice. And the tour was a positive experience. We just preferred a different community. Size and number of residents was the determining factor - we were looking for a place that was not too big but not too small.
Lafonda O
Assisted LivingIndustry reviewer
May 5, 2022
Very nice facility, friendly staff.
Rhea G
Assisted LivingFamily/friend
May 5, 2022
[name removed] likes living here. It is very clean and she has her privacy while still getting help when she needs it.
Charles H
Assisted LivingFamily/friend
May 5, 2022
Clean, staff are nice and treats mom very well.
David M
Assisted LivingFamily/friend
May 5, 2022
I really do like PP. The staff is friendly, and caring. The management is very responsive.
Karen F
Assisted LivingFamily/friend
May 5, 2022
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Florida regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Florida regulations for Assisted Living.
Promise Pointe at Tampa Oaks offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Promise Pointe at Tampa Oaks 6.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (813) 694-2153 to reach a resident at Promise Pointe at Tampa Oaks.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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