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Sara Companion HomeCare Services of Suffolk County

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111 Smithtown Bypass, Suite 121, Hauppauge, NY 11580

For more information about home care options:
(866) 374-4058
19 reviews
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Sara Companion HomeCare Services of Suffolk County
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Anonymous
-
Family/friend
5.0
Mom isn't the happiest camper but they've been great!
My experience with Sara Companion Services has been great! They are very accommodating although my Mom isn't very happy with having someone come into her home. We have managed to make it work and I am very happy with their services and their willingness to care for Mom. I would recommend!

About the facility
Sara Companion HomeCare Services of Suffolk County

Sara Companion HomeCare Services of Suffolk County in Hauppauge, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Home Care

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Services
at Sara Companion HomeCare Services of Suffolk County

Home Care

Services Offered

  • Alzheimer's/Dementia
  • Bathing/Dressing
  • Doctor Visits
  • Errands/Shopping
  • Help with Eating
  • Housekeeping
  • Incontinence Care
  • Laundry
  • Light Exercise
  • Live-In Care
  • Meal Preparation
  • Medication Reminders
  • Mobility Assistance
  • Oral Hygiene
  • Respite Care
  • Skilled Nursing
  • Socialization/Emotional Support
  • Toileting

Caregiver Screening

  • Background Check
  • Drug Screening
  • Immunization Check
  • Reference Check

Caregiver Certifications

  • Home Health Aide license (HHA)

Reviews

for Sara Companion HomeCare Services of Suffolk County

Overall Experience
2.7
Friendliness
2.7
Care Services
2.3
Value for Cost
2.4
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 38 reviews
Carol C - Resident/client
Home Care
December 10, 2022
3.0
Disappointed with care.
The aid I was assigned was very courteous, but lacking in the desired training to care for me. I don't ask for much, but when the aid sees a person needing assistance, they should react. I'm mobility challenged and fear falling. My aid was constantly sleeping and attentive to her phone. That is not proper job performance.
Friendliness
4
Value for Cost
1
Care Services
1
Response from Sara Companion HomeCare Services of Suffolk County
December 16, 2022
Based on your feedback and conversations with our office, the staffing coordinator has replaced that caregiver with one we think that you will find much more satisfactory. We work very hard to find an excellent caregiver for your needs, but like every relationship, a perfect match is what we strive for. Please do not hesitate to reach out to SARA management if you ever have an issue. Our goal is to provide the best care we can for every client. Happy Holidays!
Carol C - Resident/client
Home Care
December 10, 2022
3.0
Disappointed with care.
The aid I was assigned was very courteous, but lacking in the desired training to care for me. I don't ask for much, but when the aid sees a person needing assistance, they should react. I'm mobility challenged and fear falling. My aid was constantly sleeping and attentive to her phone. That is not proper job performance.
Friendliness
4
Value for Cost
1
Care Services
1
Response from Sara Companion HomeCare Services of Suffolk County
December 16, 2022
Based on your feedback and conversations with our office, the staffing coordinator has replaced that caregiver with one we think that you will find much more satisfactory. We work very hard to find an excellent caregiver for your needs, but like every relationship, a perfect match is what we strive for. Please do not hesitate to reach out to SARA management if you ever have an issue. Our goal is to provide the best care we can for every client. Happy Holidays!
Charles D - Family/friend
Home Care
June 21, 2021
1.0
Please do not use Sara Companion Homecare Services
We moved my Mom's care (where she requires 24/7 live-in help) to Personal Touch earlier this year and have been very happy with the service thus far. In regards to Sara - on two separate occasions - one of my Mom's live-in aides "abandoned" my 90 year old Mom who has limited mobility and many health related issues - requiring my wife and I to take time off from work to care for her for days until a replacement could be found. What we have found is that Sara does not treat their aides well - do not provide PPE in spite of COVID-19 (family has to pay for masks/gloves), do not pay them well and there is a total lack of communication between aides and coordinator/office staff. As a result - with few exceptions - Sara does not get quality aides and aides openly complain about Sara and their management. In my professional experience - employees that are not treated well by their employer will generally not provide good customer service.
Care Services
1
Charles D - Family/friend
Home Care
June 21, 2021
1.0
Please do not use Sara Companion Homecare Services
We moved my Mom's care (where she requires 24/7 live-in help) to Personal Touch earlier this year and have been very happy with the service thus far. In regards to Sara - on two separate occasions - one of my Mom's live-in aides "abandoned" my 90 year old Mom who has limited mobility and many health related issues - requiring my wife and I to take time off from work to care for her for days until a replacement could be found. What we have found is that Sara does not treat their aides well - do not provide PPE in spite of COVID-19 (family has to pay for masks/gloves), do not pay them well and there is a total lack of communication between aides and coordinator/office staff. As a result - with few exceptions - Sara does not get quality aides and aides openly complain about Sara and their management. In my professional experience - employees that are not treated well by their employer will generally not provide good customer service.
Care Services
1
Kathy - Family/friend
Home Care
September 9, 2019
1.0
The care givers were very nice however the office staff, [name removed], was the rudest person I have ever spoken to. Actually hung up on me after calling me at 11:00 pm Sunday night.
Friendliness
1
Value for Cost
1
Care Services
1
Response from Sara Companion HomeCare Services of Suffolk County
September 14, 2019
Kathy, we are so sorry that you thought our staffing coordinator was rude on Sunday night. She just wanted to make sure you knew that a caregiver would be there in the morning. We had problems with our system last weekend& she was just trying to make sure that everyone knew what was happening on Monday. The Client Care Coordinator called and spoke to you on Monday about the phone call. Again, the Staffing Coordinator deeply apologizes for calling at that hour. She didn't realize it was so late.
Kathy - Family/friend
Home Care
September 9, 2019
1.0
The care givers were very nice however the office staff, [name removed], was the rudest person I have ever spoken to. Actually hung up on me after calling me at 11:00 pm Sunday night.
Friendliness
1
Value for Cost
1
Care Services
1
Response from Sara Companion HomeCare Services of Suffolk County
September 14, 2019
Kathy, we are so sorry that you thought our staffing coordinator was rude on Sunday night. She just wanted to make sure you knew that a caregiver would be there in the morning. We had problems with our system last weekend& she was just trying to make sure that everyone knew what was happening on Monday. The Client Care Coordinator called and spoke to you on Monday about the phone call. Again, the Staffing Coordinator deeply apologizes for calling at that hour. She didn't realize it was so late.
David F.
Home Care
March 5, 2018
0.5
I am a wheelchair user. My husband is my primary caregiver, and I work full-time. I needed a home health aide to help me at the beginning and end of each day to dress/undress, transfer in/out of bed and in/out of the shower, prepare light meals, and do light housekeeping. Through my union, I was referred to Sara Companion Services. They accepted the job of helping me for two hours each morning before work and two hours each evening before bed for all of March (my husband's recovery period). I did not hear from them until I called them at 4:30 pm on[date removed] (the night before their service was supposed to begin) only to find out that they would not staff the job. Needless to say, I was extremely upset. They left me without assistance, and did not have the courtesy to give me enough notice to find another agency to help. Furthermore, I have repeatedly contacted them via phone and email to have all copies of the contract and credit card authorization sent to me so I can shred it, and they refuse to respond. To make matters worse, they still went ahead and charged my credit card the $784.00 weekly fee even though they did not render any services. They have trouble responding to calls and emails when things go sour, but they have no problem dishonestly charging me for services that were never rendered. Stay far away!
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
David F.
Home Care
March 5, 2018
0.5
I am a wheelchair user. My husband is my primary caregiver, and I work full-time. I needed a home health aide to help me at the beginning and end of each day to dress/undress, transfer in/out of bed and in/out of the shower, prepare light meals, and do light housekeeping. Through my union, I was referred to Sara Companion Services. They accepted the job of helping me for two hours each morning before work and two hours each evening before bed for all of March (my husband's recovery period). I did not hear from them until I called them at 4:30 pm on[date removed] (the night before their service was supposed to begin) only to find out that they would not staff the job. Needless to say, I was extremely upset. They left me without assistance, and did not have the courtesy to give me enough notice to find another agency to help. Furthermore, I have repeatedly contacted them via phone and email to have all copies of the contract and credit card authorization sent to me so I can shred it, and they refuse to respond. To make matters worse, they still went ahead and charged my credit card the $784.00 weekly fee even though they did not render any services. They have trouble responding to calls and emails when things go sour, but they have no problem dishonestly charging me for services that were never rendered. Stay far away!
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Anonymous - Family/friend
Home Care
September 21, 2016
0.5
They sent aides that were not professional or caring to our mom. We were very disappointed. We even gave them 2 chances.
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Anonymous - Family/friend
Home Care
September 21, 2016
0.5
They sent aides that were not professional or caring to our mom. We were very disappointed. We even gave them 2 chances.
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Anonymous - Family/friend
Home Care
March 21, 2016
4.0
Verified Review
They did a good job and were reliable for us.
They did a good job and were reliable for us. They can have a good score.
Friendliness
4
Value for Cost
4
Care Services
4
Anonymous - Family/friend
Home Care
March 21, 2016
4.0
Verified Review
They did a good job and were reliable for us.
They did a good job and were reliable for us. They can have a good score.
Friendliness
4
Value for Cost
4
Care Services
4
Anonymous - Family/friend
Home Care
March 14, 2016
0.5
Would not recommend
We had contracted an aide for my Mom for 6 days and only used 3. We have been trying to get our unused payment back for 5 months now. They do not return phone calls, answer emails or letters. The aide they sent was okay, but did not encourage my mother to get up or move around at all. She sat next to her and read most of the time. Would not recommend.
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Anonymous - Family/friend
Home Care
March 14, 2016
0.5
Would not recommend
We had contracted an aide for my Mom for 6 days and only used 3. We have been trying to get our unused payment back for 5 months now. They do not return phone calls, answer emails or letters. The aide they sent was okay, but did not encourage my mother to get up or move around at all. She sat next to her and read most of the time. Would not recommend.
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Robyn Silver - Family/friend
Home Care
October 3, 2015
0.5
Verified Review
Waist of money
I am very disappointed with both the aide they sent and the lack of communication on their side. Regardless of my specific instructions, I've had to micro manage daily tasks and appointments. We hired an aide to be our eyes and ears and she is almost as much work for us as if she wasn't there. We can not trust our instructions are being followed and I have to check up constantly. We are getting a new aide for Monday, hopefully she will be better.
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Robyn Silver - Family/friend
Home Care
October 3, 2015
0.5
Verified Review
Waist of money
I am very disappointed with both the aide they sent and the lack of communication on their side. Regardless of my specific instructions, I've had to micro manage daily tasks and appointments. We hired an aide to be our eyes and ears and she is almost as much work for us as if she wasn't there. We can not trust our instructions are being followed and I have to check up constantly. We are getting a new aide for Monday, hopefully she will be better.
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Joan - Family/friend
Home Care
July 16, 2015
2.0
Verified Review
Lack of Consistency
I would not recommend SARA Companions for home companion services. The agency had difficulty providing consistency with the schedule of the live-in companions. Over 8 weeks, SARA sent 8 different companions. It was frustrating having attendants drop the case after deciding this assignment was not to their liking. The first attendant did not like working where a spouse was present. “They didn’t tell me the husband would be here.” That was a deal-breaker. On another occasion it was reported to me by SARA that one companion had no sleep overnight due to “6-8 trips to assist” my step-mom in the bathroom. This was not true and proved to be an effective ruse to dump the case and find one with less demanding. At which point, SARA Companions contacted me to discontinue the live-in service and convert the care plan to hourly resulting in a 130% increase. I slept through the night for three consecutive nights after SARA Companions left without any calls for an assist from my step-mom. My step-mom is very frail and needs assistance with transfer and toileting. She uses a walker and is a fall risk. I understand this is no small job. One attendant was watching as mom fell striking her head on the floor, for which she needed stitches in the ER. The live-in arrangement we agreed to, the attendant was to assist with transferring, dressing, showering, and toileting. Also, the caregiver provided some assistance with meal preparation, laundry and light housekeeping. Many attendants arrived and did not ask one question about the case. A few limited their personal interaction as much as possible. One companion suggested that a TV be provided for the bedroom in which she stayed. The living room had a TV but my Dad bought a TV for the home attendant’s bedroom. Positive: The staffing office managed to keep up with the high turnover but the quality of the caregivers was low. We found a live-in caregiver privately and received ten times the services without the attitude.
Friendliness
2
Value for Cost
2
Care Services
2
Joan - Family/friend
Home Care
July 16, 2015
2.0
Verified Review
Lack of Consistency
I would not recommend SARA Companions for home companion services. The agency had difficulty providing consistency with the schedule of the live-in companions. Over 8 weeks, SARA sent 8 different companions. It was frustrating having attendants drop the case after deciding this assignment was not to their liking. The first attendant did not like working where a spouse was present. “They didn’t tell me the husband would be here.” That was a deal-breaker. On another occasion it was reported to me by SARA that one companion had no sleep overnight due to “6-8 trips to assist” my step-mom in the bathroom. This was not true and proved to be an effective ruse to dump the case and find one with less demanding. At which point, SARA Companions contacted me to discontinue the live-in service and convert the care plan to hourly resulting in a 130% increase. I slept through the night for three consecutive nights after SARA Companions left without any calls for an assist from my step-mom. My step-mom is very frail and needs assistance with transfer and toileting. She uses a walker and is a fall risk. I understand this is no small job. One attendant was watching as mom fell striking her head on the floor, for which she needed stitches in the ER. The live-in arrangement we agreed to, the attendant was to assist with transferring, dressing, showering, and toileting. Also, the caregiver provided some assistance with meal preparation, laundry and light housekeeping. Many attendants arrived and did not ask one question about the case. A few limited their personal interaction as much as possible. One companion suggested that a TV be provided for the bedroom in which she stayed. The living room had a TV but my Dad bought a TV for the home attendant’s bedroom. Positive: The staffing office managed to keep up with the high turnover but the quality of the caregivers was low. We found a live-in caregiver privately and received ten times the services without the attitude.
Friendliness
2
Value for Cost
2
Care Services
2
Anonymous - Family/friend
Home Care
July 10, 2015
5.0
Verified Review
Mom isn't the happiest camper but they've been great!
My experience with Sara Companion Services has been great! They are very accommodating although my Mom isn't very happy with having someone come into her home. We have managed to make it work and I am very happy with their services and their willingness to care for Mom. I would recommend!
Friendliness
5
Value for Cost
5
Care Services
5
Anonymous - Family/friend
Home Care
July 10, 2015
5.0
Verified Review
Mom isn't the happiest camper but they've been great!
My experience with Sara Companion Services has been great! They are very accommodating although my Mom isn't very happy with having someone come into her home. We have managed to make it work and I am very happy with their services and their willingness to care for Mom. I would recommend!
Friendliness
5
Value for Cost
5
Care Services
5
Viewing 1-20 out of 38 reviews

Frequently Asked Questions
about Sara Companion HomeCare Services of Suffolk County

Call (631) 627-5589 to reach a resident at Sara Companion HomeCare Services of Suffolk County.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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