Anonymous
Memory CareFamily/friend
May 12, 2025
Doesn't live up to the sales pitch
They have incredibly high staff turnover and inconsistent policy implementation and communication is lacking.
720 Roper Road, Winter Garden, FL 34787

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Memory Care

720 Roper Road, Winter Garden, FL 34787

1061 Tomyn Blvd, Ocoee, FL 34761

4814 Hamlin Groves Tr, Winter Garden, FL 34787

1600 Hunt Trace Blvd, Clermont, FL 34711
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
for Serenades at West Orange
A Place for Mom has scored Serenades at West Orange with 7.7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Serenades at West Orange has 24 reviews with an average "overall experience" of 4.4 out of 5.
Anonymous
Memory CareFamily/friend
May 12, 2025
They have incredibly high staff turnover and inconsistent policy implementation and communication is lacking.
Kathy J
Memory CareFamily/friend
July 17, 2024
After a thorough search for a memory care after a hard experience at another assisted living, we settled on Serenades. One of our most important criteria was staff longevity and continuity of care. We asked specifically about this, asking how long the administration had been there, how committed they were to staying, how many years the average care employee stayed, and if the facility keeps the same staff with the same residents as often as possible. We met with the administrator and the sales person. Both of them gave very encouraging answers. Sadly, once we moved in, we found the opposite to be true. We found out after we moved in that the sales person had already informed the company she was leaving. Within a month of move in, the Administrator, Director of Nursing, and sales director quit or transferred to another location. We have had a revolving door of staff and a very high turnover rate for caregivers. The caregivers are kind, but we hoped for more longevity.
Andrea
Memory CareFamily/friend
March 14, 2024
The service has been great. My husband likes the experience. The price for one half day seems high. I recommend this facility because the staff seems happy and my husband looks forward to his visit.
Gloria
Memory CareFamily/friend
January 31, 2024
I have given recommendation to two friends. I picked this community because of the single rooms. The facility looked and felt like a home.
Anonymous
Memory CareFamily/friend
December 18, 2023
The Serenades at West Orange property is well maintained with a lovely central courtyard. The rooms are very spacious, especially compared to some other places we looked at. Mom thinks the food there is good and they have music programs regularly that are really good.
anonymous
Memory CareToured community
February 15, 2023
Our family had an in person tour and the gentlemen who gave the tour was very thorough and made it a wonderful experience. It was a really great place and it was our second choice.
KB
Memory CareFamily/friend
December 19, 2022
They made me feel comfortable and care about my loved one, who likes to help out with the other residents. I picked this community, because I felt it was the right fit for my loved ones needs.
Dave
Memory CareFamily/friend
September 27, 2022
We chose Serenades because it looked better than the others we visited. We went to 2 other places and the residents were completely out of it, although it is strictly a memory care facility there are a few residents that are more with it here and able to hold a conversation with my loved one. The price is competitive and also walking distance from my home. I do have to request things multiple times and sometimes the word does not get passed down so that has been frustrating. They could improve on their communication within the staff. Overall we have had a very good experience with Serenades West Orange and would recommend the facility.
anonymous
Memory CareFamily/friend
September 30, 2021
Our loved one came to the Serenades after leaving from another community and it is a night and day turn around. We would highly recommend this community to any family. Our dad is happy here, he is really improving. It is a much friendly atmosphere, he gets so many hugs from the staff and they just seem to take an interest in the residents there.
anonymous
Memory CareToured community
April 13, 2021
We toured this community. It was a very nice facility and the staff was also very nice. I have a friend that has used this community.
Anonymous
Memory CareMarch 13, 2019
I am a visiting nurse who comes to this facility for wound care,etc. I enjoy coming here because the residents are usually engaged in some activity to stimulate their minds. Residents are mostly content and the staff is wonderfully gentle with residents. I am always greeted with a smile. Their jobs are challenging and they are up to the challenge!!!!!!!!
Angela
Memory CareFamily/friend
November 12, 2018
I knew from the very first day this was the best care for my mother. Serenades’s West Orange is awesome. The staff is incredible and They go above and beyond to make everyone happy and safe. Thank you “A Place for Mom” for making things so much easier, all your guidance and assistance throughout the process.
Anonymous
Memory CareToured community
May 12, 2016
We toured this community while looking into care options for a loved one. I thought Serenades looked like a very nice place, overall! All of the staff I met seemed friendly and professional, and the facility was clean and well kept. This was a little out of the way for us so we ended up selecting another community, but I'd say this one is worth a look!
Dave Pickens
Memory CareFamily/friend
March 29, 2016
We are so very happy with Serenades by Sonata in Winter Garden, Fl. The team is totally focused on providing excellent care 24/7. I visit my Mom frequently and have a high degree of confidence in the entire staff. I have had experience with several other assisted living facilities and they don't come close to the care at Serenades. Margaret and her team deserve kudos for everything they do each and every day!!!
tjackson
Memory CareFamily/friend
March 28, 2016
My mom has been here a few months now and we have nothing but praise for Serenades. The staff is almost universally wonderful and they all provide great care for my mom. We choose Serenades because we have two friends who have a family member there and they gave Serenades high marks. We give it the same!
Guardian Angel
Memory CareFamily/friend
November 19, 2015
I DO NOT RECOMMEND THIS FACILITY!! BEWARE!! I GIVE IT ONE STAR FOR MISMANAGEMENT AND POOR CNA ATTENTIVENESS, DON'T LET THE OUTWARD APPEARANCES FOOL YOU!! EXPECT AN ADDITIONAL LEVEL OF SERVICE CHARGE THAT COSTS YOU MORE BUT DOES NOT PROVIDE ANY ADDITIONAL OR BETTER SERVICE!! MANY TIMES THE FLOOR IS UNSUPERVISED OR UNATTENDED, EXPECT FREQUENT TURNOVER AND RESIDENT FALLS!! FAILURE TO ORDER REQUIRED OR REQUESTED MEDICAL EQUIPMENT HAS RESULTED IN MULTIPLE HOSPITAL VISITS, BED FALLS, HEAD INJURIES, STITCHES AND BED SORES CURRENTLY IN LITIGATION FOR BREACH OF CONTRACT RESULTING FROM BROOKE ELLIS', EXECUTIVE DIRECTOR'S RESPONSE TO IGNORE RATHER THAN SETTLE PROPERTY DAMAGE CLAIMS. ALWAYS REPORT SUSPICIOUS ACTIVITY NO MATTER HOW SMALL TO THE STATE OF FLORIDA GOVERNMENT AGENCIES! AHCA, DCF/APS, FLORIDA ELDER AFFAIRS DEPARTMENT/FL OMBUDSMAN, CENTERS FOR DISEASE CONTROL. KEEP ALL CONTACT INFORMATION IN YOUR CELL PHONE FOR QUICK RETRIEVAL AND ACCESS. EXECUTIVE STAFF IS QUICK TO BLAME SUBORDINATES, OTHER MEDICAL SERVICE PROVIDERS, PATIENTS OR THEIR FAMILIES FOR ROUTINE PROBLEMS OR CRISIS SITUATIONS! IF YOU HAVE AN IMMEDIATE CONCERN OR ISSUE, CONTACT THE WINTER GARDEN POLICE DEPARTMENT OR THE ORANGE COUNTY SHERIFF'S DEPARTMENT AND DOCUMENT AN UNBIASED INCIDENT REPORT. YOU MAY NEED IT IF YOU NEED TO LITIGATE!! KEEP A JOURNAL OF DAY, DATE AND TIME; AND TAKE PICTURES OF INCIDENTS AS THEY OCCUR. PHOTOGRAPH AND RECORD ALL YOUR PERSONAL CONTENTS IN YOUR ROOM, CONTACT THE LOCAL LAW ENFORCEMENT AUTHORITIES IF YOU FIND ITEMS MISSING OR SUDDENLY LOST!! VIOLENT OR ABUSIVE RESIDENTS AND ISSUES ARE HUSHED BY MANAGEMENT AND NOT ADDRESSED! MANAGEMENT DOES NOT RESPOND TO ATTACKS BY VIOLENT RESIDENTS UPON THE STAFF, WHAT MAKES YOU THINK THEY WILL RESPOND TO ATTACKS TO YOUR LOVED ONE!! EXPECT FAILED EMERGENCY RESPONSES, LACK OF CNA TRAINING AND PROTOCOLS. EXPECT NOT TO BE INFORMED WHEN YOUR LOVED ONE'S CARE PLAN CHANGES. BEWARE OF MRSA, SCABIES, CONTINUOUS URINARY TRACT INFECTIONS AND FUNGAL INFECTIONS!! THERE IS MORE .... BUT I WILL STOP FOR NOW!! .... IF YOU CAN AFFORD TO BE IN THIS FACILITY, YOU CAN AFFORD A GOOD ATTORNEY!!! LOCATE AN ATTORNEY THAT SPECIALIZED IN NURSING HOME ABUSE, NEGLECT AND PERSONAL INJURY BEFORE SOMETHING HAPPENS!! THIS IS A TRUE AND PERSONAL EXPERIENCE!! I FEAR FOR MY MOTHERS LIFE UNTIL I CAN MOVE HER ELSEWHERE!! I DO NOT RECOMMEND THIS FACILITY!! BEWARE!!
Anonymous
Memory CareFamily/friend
June 26, 2015
This place is broken up into neighborhoods so you don't have a nursing home effect and it is more like an assisted living facility. They help a variety of people as well.
Evelyn C.
Memory CareFamily/friend
October 31, 2014
The staff at Serenades By Sonata West Orange cared for my wonderful mother for the last 9 months of her life in 2013. My mother was 96 and needed 24 hour nursing care and the staff at Serenades took the best care of her from the nurses to the maintenance personnel. The facility is VERY clean and always welcoming to family members. My mother was treated with the utmost respect and the administration is open to all comments and requests.
Lynne Lambert
Memory CareFamily/friend
July 12, 2014
Serenades at West Orange in Winter Garden, FL has been the best decision my family has made for my father since he was diagnosed with Alzheimer's. When we could no longer keep him safe at home, we did extensive research for the best possible solution for his well being and quality of life. Serenades was the answer to the hardest decision we've been faced with to date. This facility and group of professionals deliver more then what we could have expected. The living quarters are strategically laid out to cause less confusion for residents. The ratio of residents to care givers is just right. The staff is extremely knowledgeable of the Alzheimer's disease and knows how to appropriately respond to different scenarios. The facility and residents apartments are always clean, smelling fresh. Serenades partners with a group that comes in three times each day to interact with the residents. The activities are easy to follow, varied so as to not be monotonous and stimulating! The staff encourage families to participate in their loved ones lives, such as attending the planned activities, eating a meal or dropping by for a visit at any time! The team st Serenades does a STELLAR job caring for my father.
Anonymous
Memory CareToured community
January 24, 2014
Private pay only. Private room - $5300. Shared room - $4800.
Serenades at West Orange offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Serenades at West Orange 8.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (407) 490-1341 to reach a resident at Serenades at West Orange.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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