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Their theme is \"what can I do to make you happy?\" Highly recommend!","reviewerDisplayName":"Elizabeth S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Village at Penfield","reviewContent":"My loved one is doing great. She loves it there. I would recommend to others.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Village at Penfield","reviewContent":"There seem to be a lot more residents. The dining experience is more crowded. It can get loud during the meal.Newer residents seem to have more medical issues.\nMy Mom is well cared for. The staff is very caring. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Wonderful experience ","reviewContent":"We were not planning on moving my Mom, but we ended up having to move her quickly. It was such an easy process, everything was explained and everyone we worked with was helpful and very caring and kind. ","reviewerDisplayName":"Janice D","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Village at Penfield","reviewContent":"Would definitely recommend.","reviewerDisplayName":"Stacy ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Wonderful Place","reviewContent":"The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like\n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Amazing!","reviewContent":"\n\nThe Village at Penfield, a Willow Ridge Senior Living Center has been so kind and caring to our brother. He is a younger resident (67), dealing with brain cancer and they have gone above and beyond to make him feel special and loved. They take the time to listen and hear his thoughts and feelings. They even have made him special meals, upon his request. He feels safe and supported but maintains his autonomy. We are very fortunate to have found this place to care for our brother so we can be his siblings again, instead of his caregivers. \nThey say it takes a village to care for someone you love and we have found our village…in Penfield. We cannot say enough about this place!","reviewerDisplayName":"G & E","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Atria Penfield Review","reviewContent":"I find the staff to be very friendly and welcoming. My mother is fond of them. Examples of staff that are great...Dining room staff. Front desk staff, 'Red Shirts' they're called. They deliver pharmacy, make beds, answer button calls. \n\nThe residents that my mother has become friends with are just great...she has a lot of friends. That's the best of it. \n\nMy mother says the executive staff hear residents complaints and do nothing!!! I agree. \n\nI think there are a lot of people there that actually belong in nursing care...my mother is very sharp and she tells me of residents that are exhibiting mental issues. I think they're hurting for residents...think their numbers are down since my mother moved there. \n\nThe cleaning staff is scant. I do a lot of cleaning myself. I know the food was better but now that's not too great either. Lots of fish, only great desserts for special occasions. \n\nOverall, I wouldn't move my mother because she's used to it. She pays $[removed] a month. If you want any help it's $[removed] plus more a month. Do I think they should be doing more? I do. I respond to every survey. Offer better food, modern interior, and more activities. Doesn't happen. 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