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Anonymous
-
Family/friend
5.0
BEST ONE-ON-ONE CARE
TWIN OAKS GUEST HOME provides excellent one-on-one care for residents. At Twin Oaks, the caregiver-resident ratio is much higher than what we have found in larger facilities, such as assisted living (ALF) and skilled nursing care (SNF).
With their last new hire having been more than five years ago, Twin Oaks’ staff turnover is very low, which yields more consistent and individual attention to each person's special needs, such as diet, medical care, physical and social activity and quality of life.
Each member of the Twin Oaks staff has many years of professional caregiving experience. Coupled with their close attention and familiarity with each resident, they are better able to observe signs that a change or medical attention is needed—earlier than had occurred in other facilities.
Twin Oaks maintains relationships with in-home health care companies that bring registered nurses and physical and occupational therapists in under the resident’s insurance.
Twin Oaks goes above and beyond merely performing a checklist of requirements as they strive to keep each resident's quality of life as good as it can be for as long as possible.
BELOW, EXPERIENCE WITH OTHER FACILITIES (PRIOR TO TWIN OAKS) IS DESCRIBED FOR THE PURPOSE OF COMPARISON.
IN OTHER FACILITIES, I witnessed lack of sufficient care due to staff rotation, staff turnover, poor communications among staff, failure to provide needed assistance with insurance reimbursements, lack of experience in primary caregivers, lack of timely recognition of infection (until it was flagged by the resident or resident’s family, many times), on-call doctors that did not call back at night (even in a case of severe sepsis), and a lot of lost belongings. And, they charge more!
Other facilities that we previously used or evaluated for family included skilled nursing care (SNF) and assisted living. SNFs in this area have 80 - 99 beds and may have only 1 or 2 RNs on duty for everyone. That means "skilled" care is only available for a few minutes per shift per resident.
Across two prior facilities, nearly all care was provided by certified nursing assistants (CNAs). It seems that in spite of their certification, most were not qualified to be caring for people that have medical, dietary or other needs. They neglected diet for a prolonged period and demonstrated a failure to recognize and report signs of illness to the nurse. The few very good CNAs that we met were often temporary due to rotation to another wing or perhaps job change.
In one prior facility, repeated neglect led to serious illness with CCU hospitalization and long-term injury. "Skilled nursing care" facilities that we used presented a myth of providing a level of expertise that was not present most of the time. The nurses that we met seemed qualified, but were spread too thin with too many patients.
In addition, the “on call” doctor for those other facilities did not call back in a timely manner which also triggered hospitalization. Physicians that billed for services did not return calls to family and due to lack of communications among facility staff, it was not possible to get a complete update on medical status.
The woman that recommended TWIN OAKS to me said they have a “stellar” reputation. Now I know why and I highly recommend Twin Oaks.
About the facility Twin Oaks Guest Home
Come join our personalized care home in La Crescenta, California! Our quaint, Colonial-style home is equipped with expertly trained staff who are eager to assist residents with their daily living activities. Situated on a quiet street in a residential neighborhood, we offer a peaceful, community-forward environment.
Community Amenities and Services
We know that each resident’s needs differ, which is why we work with you and your loved ones to create a care plan that works for you. Helping you meet your needs and be able to complete daily activities is our main goal. We specialize in ambulatory, diabetic, and incontinence care and provide medication management services. Hospice and respite stays are provided on-site and a variety of therapists and nurses are available for residents as well.
All meals are provided for residents, and we are happy to work with you to meet any dietary restrictions. Creating delicious and nutritious meals is one of our pillars of care, and we want you to leave our dining room satisfied. In between meals, curl up with a good book in the living room, chat with other residents on our spacious back porch and enjoy the view of mountains and trees, or participate in on-site or...
Read more
Senior living options offered
Residential Care Home
Pricing for Twin Oaks Guest Home
Total monthly costs depend on room type, select services, and the level of care needed.
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Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Twin Oaks Guest Home
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Twin Oaks Guest Home
3246 Honolulu Avenue, La Crescenta, CA 91214
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Review score not available
10
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10 reviews
10
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10 reviews
5 star
100%
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0%
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0%
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0%
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9.0
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20 reviews
9.0
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20 reviews
5 star
70%
4 star
25%
3 star
5%
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0%
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0%
8.5
Review score
1 review
8.5
Review score
1 review
5 star
0%
4 star
0%
3 star
0%
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0%
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0%
Studio
--Studio
Starting at $X,XXX/moStudio
--Studio
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Residential Care Home
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Memory Care, Residential Care Home
Amenities at Twin Oaks Guest Home
Healthcare Services
- Staffing & Ancillary Services
- Non-Ambulatory Care
- Incontinence Care
- Diabetic Care
- High Acuity Care
- Medication Management
Meals & Dining
- Meals Provided
Room Amenities
- Bath Tubs
- Respite or Short Term Stays Offered
Community Amenities
Transportation & parking
- Transportation at Cost
- Property Convenient to Public Transit
Common areas
- Indoor Common Areas
- Outdoor Common Areas
- Private Bath
Languages spoken
- English
Activities
- Devotional Activities On-Site
- Activities Off-site
- Activities On-site
Reviews
for Twin Oaks Guest Home
A Place for Mom has scored Twin Oaks Guest Home with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Twin Oaks Guest Home has 6 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.3
Friendliness
4.4
Care Services
4.4
Staff
Meals & Dining
Activities
4.3
Value for Cost
4.4
A Place for Mom has scored Twin Oaks Guest Home with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Twin Oaks Guest Home has 6 reviews with an average "overall experience" of 4.4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-6 of 6 reviews
Anonymous - Family/friend
Residential Care Home
October 16, 2019
BEST ONE-ON-ONE CARE
TWIN OAKS GUEST HOME provides excellent one-on-one care for residents. At Twin Oaks, the caregiver-resident ratio is much higher than what we have found in larger facilities, such as assisted living (ALF) and skilled nursing care (SNF).
With their last new hire having been more than five years ago, Twin Oaks’ staff turnover is very low, which yields more consistent and individual attention to each person's special needs, such as diet, medical care, physical and social activity and quality of life.
Each member of the Twin Oaks staff has many years of professional caregiving experience. Coupled with their close attention and familiarity with each resident, they are better able to observe signs that a change or medical attention is needed—earlier than had occurred in other facilities.
Twin Oaks maintains relationships with in-home health care companies that bring registered nurses and physical and occupational therapists in under the resident’s insurance.
Twin Oaks goes above and beyond merely performing a checklist of requirements as they strive to keep each resident's quality of life as good as it can be for as long as possible.
BELOW, EXPERIENCE WITH OTHER FACILITIES (PRIOR TO TWIN OAKS) IS DESCRIBED FOR THE PURPOSE OF COMPARISON.
IN OTHER FACILITIES, I witnessed lack of sufficient care due to staff rotation, staff turnover, poor communications among staff, failure to provide needed assistance with insurance reimbursements, lack of experience in primary caregivers, lack of timely recognition of infection (until it was flagged by the resident or resident’s family, many times), on-call doctors that did not call back at night (even in a case of severe sepsis), and a lot of lost belongings. And, they charge more!
Other facilities that we previously used or evaluated for family included skilled nursing care (SNF) and assisted living. SNFs in this area have 80 - 99 beds and may have only 1 or 2 RNs on duty for everyone. That means "skilled" care is only available for a few minutes per shift per resident.
Across two prior facilities, nearly all care was provided by certified nursing assistants (CNAs). It seems that in spite of their certification, most were not qualified to be caring for people that have medical, dietary or other needs. They neglected diet for a prolonged period and demonstrated a failure to recognize and report signs of illness to the nurse. The few very good CNAs that we met were often temporary due to rotation to another wing or perhaps job change.
In one prior facility, repeated neglect led to serious illness with CCU hospitalization and long-term injury. "Skilled nursing care" facilities that we used presented a myth of providing a level of expertise that was not present most of the time. The nurses that we met seemed qualified, but were spread too thin with too many patients.
In addition, the “on call” doctor for those other facilities did not call back in a timely manner which also triggered hospitalization. Physicians that billed for services did not return calls to family and due to lack of communications among facility staff, it was not possible to get a complete update on medical status.
The woman that recommended TWIN OAKS to me said they have a “stellar” reputation. Now I know why and I highly recommend Twin Oaks.
Anonymous - Toured community
Residential Care Home
November 21, 2016
Great place and a great fit for my Mom.[Removed] was fabulous, attentive. The women who were residents all very happy and welcoming. We called s couple hours after to say we were interested, but someone came in after us and put down a deposit on the 2 room available.
Anonymous - Family/friend
Residential Care Home
October 16, 2014
Twin Oaks - Feels like a Home
My Mom loves Twin Oaks. It was the best choice for her to be in a smaller home and not get lost in a larger Assisted Living community. The caregivers really do care about the ladies - this is not just a job to them.
Anonymous - Toured community
Residential Care Home
May 17, 2014
Twin Oaks does not have sta...
Twin Oaks does not have staff to help residents get in /out of bed or help with bathroom activities. Twin Oaks is a retirement home not assisted living facility.
Anonymous - Family/friend
Residential Care Home
January 26, 2014
Perfect Home
My mom loves her new place, enjoys the food, caretakers and other clients. She quickly settled in to her new environment with help from the staff. I had planned on a larger assisted living site but the hominess of the smaller facility is perfect for my mom at this time.
A Place For Mom Customer - Toured community
Residential Care Home
August 8, 2013
Love Tami and the house but...
Love Tami and the house but it's too far away :(
Viewing 1-6 out of 6 reviews
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Frequently Asked Questions about Twin Oaks Guest Home
Twin Oaks Guest Home offers Private. Learn more.
Call (818) 249-3107 to reach a resident at Twin Oaks Guest Home.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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